Exception identification, tracking and reporting. Reviews all new accounts for accuracy and notes exceptions. Answers branch inquiries via phone in a professional and knowledgeable manner. Stays abreast of all procedures and processes as relates to new accounts, trusts, titling of accounts, stops, holds, etc. Serves as a resource for branch personnel regarding account titling and exception management. Performs special keying projects as assigned. Looks back imaged documents as assigned and resubmits exceptions as needed. Cross trains on all department functions as required.