Work with Management daily on improving processes and maintaining them at peak performance in order to maximize efficiency and profitability while maintaining a great customer experience. These processes would cover existing products, services and tasks. Provide primary backup for all open positions, vacations, personal days, off days, etc. for the department with respect to the following functions:
Wire Transfer/ACH/Branch Cash
EFT Call Queue
Responding to Customer Communications
Online & Telephone Banking
Cash Management Sales/Product Support
Provide phone support as needed. Help to maintain up-to-date procedures. Explain, promote and cross sell products and services of Wilson Bank & Trust. Participate in community activities as required. Other duties as assigned.