Manages staff and operational issues at the branch level. Ensures the appropriate training of Community Banker staff. Manages weekly scheduling of staff and reviews time sheets. Works closely with Office Manager on conducting staff performance appraisals. Disciplined in order to meet or exceed sales requirements for inside and outside sales calls. Organizes special meetings and projects. Responsible for sales development and referral tracking. Meets with both existing and prospective customers to determine their loan needs and accept applications. Must be familiar with various electronic delivery channels to coach customers in use of online banking, mobile applications and Smart ATMs. Must be capable of utilizing various electronic devices to set up new accounts and loans as required; Practice sales and service strategies designed to retain existing relationships and enable growth of new relationships and actively participate in follow-up strategies. Assists in resolving customer questions and complaints. Attends bank required meetings as scheduled. Serves as the branch’s representative regarding security issues. Responsible for maintenance of grounds, equipment, and physical facility as well being on call to service the ATM at the branch and other local locations. Is a member and actively involved in civic club and other community events.