Perform assigned operational duties within department related to debit card dispute resolution and fraud mitigation.
Support internal and external customers with regards to other various functions supported within the department including:
- Troubleshooting EFT Product/Service Issues
- Wire Transfer/ACH Processing/Branch Cash Orders
- Lockbox Processing
- Answering Calls regarding EFT Products/Services
- Responding to Customer Communications
- Online & Telephone Banking
- ATM/Check/Credit Cards Support
- Debit Card Dispute Resolution & Fraud Mitigation
- Cash Management Sales/Product Support
Explain, promote and cross sell products and services of Wilson Bank & Trust.
Participate in Community Activities as required.
Other assigned duties as necessary.