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Electronic Banking Specialist

    • Job Tracking ID: 512878-717051
    • Job Location: Lebanon, TN
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 02, 2020
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
    • Location: Lebanon
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Job Description:

Perform assigned operational duties within department related to debit card dispute resolution and fraud mitigation.

Support internal and external customers with regards to other various functions supported within the department including:

  • Troubleshooting EFT Product/Service Issues
  • Wire Transfer/ACH Processing/Branch Cash Orders
  • Lockbox Processing
  • Answering Calls regarding EFT Products/Services
  • Responding to Customer Communications
  • Online & Telephone Banking
  • ATM/Check/Credit Cards Support
  • Debit Card Dispute Resolution & Fraud Mitigation
  • Cash Management Sales/Product Support

Explain, promote and cross sell products and services of Wilson Bank & Trust.
Participate in Community Activities as required.
Other assigned duties as necessary.

Experience and Skills:

  • Excellent communication skills.
  • Desire to please internal and external customers.
  • Ability to work as a team to accomplish desired results.
  • Attention to detail.
  • PC skills, including working knowledge of Microsoft Office Products.
  • Ability to flourish in a fast-paced environment.
  • Receptive to change.
  • Ability to multitask.
  • Must be available to work Saturdays on a 6-8 week rotation.

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