Greet customers, explain and open all types of accounts, including
IRAs, certificates of deposits and business accounts; assist customers
with safe deposit boxes, check orders, check cards, fraud affidavits,
wires, customer resolution, etc. Must be familiar with various
electronic delivery channels to coach customers in use of online
banking and mobile applications. Practice sales and service strategies
designed to retain existing relationships and enable growth of new
relationships and actively participate in customer onboard process.
Stay abreast of changes/updates to bank products and policies ensuring
the accuracy of information provided to customers. Work outstanding
deposit exceptions. Actively participate in school bank program which
requires arriving at schools earlier than normal work time. Perform
duties of paying and receiving teller as staffing needs require.
Participate in outside community events as required. Will work
Saturday on a rotating basis. Adheres to compliance with all federal
bank regulations and laws, including those for consumer protection and
the Bank Secrecy Act/Anti-Money Laundering Program.