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Head Customer Service Representative - Donelson

    • Job Tracking ID: 512878-739676
    • Job Location: Donelson, TN
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: August 11, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • Location: Donelson
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Job Description:

Supervises teller row and assists in training and coaching staff. Performs duties of paying and receiving teller. Balances vault on a daily basis. Orders and verifies shipments ordered and received from Federal Reserve. Balances cash items and works with office manager regarding collection of these items. Performs branch capture duties. Backs up new accounts desk as staffing needs require. Serves as back-up to tellers participating in the School Bank program which requires arriving at schools earlier than normal work time. Assists customers and co-workers with transactions or problems in a professional manner. Stays abreast of changes/updates to bank products and policies ensuring the accuracy of information provided to customers. Will be required to work Saturdays on a rotating basis and certain community events as assigned by supervisor. Adheres to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program. Other duties as assigned by office management.

Experience and Skills:

High School diploma or equivalent. Two years teller experience preferred. Experience with new accounts is beneficial, but not required. Must be able to multi-task and should enjoy working in a fast-paced environment. Good communication skills and the ability to interact with all types of personalities (customer’s and employee’s) is a must. Should possess good ten-key skills, basic computer skills, and the ability to handle a heavy work flow of customers and deal with them in a courteous and professional manner in person or by telephone. Must be able to work extended hours as needed.


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