Manages staff and operational issues at the branch level. Ensures
the appropriate training of Community Banker staff. Manages weekly
scheduling of staff and reviews time sheets. Works closely with
Office Manager on conducting staff performance appraisals. Disciplined
in order to meet or exceed sales requirements for inside and outside
sales calls. Organizes special meetings and projects. Responsible
for sales development and referral tracking. Meets with both existing
and prospective customers to determine their loan needs and accept
applications. Must be familiar with various electronic delivery
channels to coach customers in use of online banking, mobile
applications and Smart ATMs. Must be capable of utilizing various
electronic devices to set up new accounts and loans as required;
Practice sales and service strategies designed to retain existing
relationships and enable growth of new relationships and actively
participate in follow-up strategies. Assists in resolving customer
questions and complaints. Attends bank required meetings as scheduled.
Serves as the branch’s representative regarding security issues.
Responsible for maintenance of grounds, equipment, and physical
facility as well being on call to service the ATM at the branch and
other local locations. Is a member and actively involved in civic club
and other community events. Adheres to compliance with all federal
bank regulations and laws, including those for consumer protection and
the Bank Secrecy Act/Anti-Money Laundering Program.